1.1 DELIVERY DETAILS – DELIVERY AREAS AND SHIPPING FEES

1. CUSTOMERS WHO SPEND <<HKD$499>> OR MORE CAN ENJOY FREE SHIPPING.

2. FOR PURCHASES BELOW <<HKD$499>>, SHIPPING FEES ARE PAID BY THE CUSTOMER UPON RECEIPT.

3. <<WE USE SF EXPRESS AS OUR THIRD-PARTY LOGISTICS PROVIDER. PLEASE REFER TO THE SHIPPING FEE CHART FOR DETAILS ON DELIVERY FEES.>>

4. <<PLEASE CHECK THE REMOTE AREA DELIVERY SERVICE DETAILS BEFORE CONFIRMING YOUR DELIVERY ADDRESS. FOR MORE INFORMATION, PLEASE REFER TO THE DEFINITION OF REMOTE AREAS.>>

5. <<IF ANY ITEM IN YOUR ORDER IS A REFRIGERATED PRODUCT, THE ENTIRE ORDER WILL BE DELIVERED AND CHARGED ACCORDING TO THE DOOR-TO-DOOR COLD CHAIN DELIVERY FEE SCHEDULE AND THE COVERAGE AREA OF THE COLD CHAIN DELIVERY SERVICE.>>

6. <<PICKUP METHODS – HOME DELIVERY AND SF STATION PICKUP (EXCLUDING ORDERS CONTAINING REFRIGERATED PRODUCTS).>>

1.2 ORDER TRACKING

UPON COMPLETION OF PAYMENT, THE SYSTEM WILL EMAIL THE CUSTOMER A "TRACKING NUMBER" WHEN THE SHIPMENT IS HANDED OVER TO THE THIRD-PARTY LOGISTICS PROVIDER.

1.3 DELIVERY TIME

1. ITEMS WILL BE SHIPPED <<2-7>> BUSINESS DAYS AFTER YOUR ORDER PAYMENT IS RECEIVED.

2. 'RADIANT VOGUE INTERNATIONAL' CUT-OFF TIME IS 18:00 HONG KONG TIME DAILY; ORDERS PLACED AFTER 18:00 WILL BE PROCESSED THE NEXT DAY.

3. DELIVERY SERVICES MAY BE AFFECTED BY SEASONAL FACTORS (SUCH AS LARGE SALES EVENTS) OR HOLIDAYS (SUCH AS CHRISTMAS, LUNAR NEW YEAR, OR EASTER), WHICH MIGHT REQUIRE LONGER DELIVERY TIMES. PLEASE PAY ATTENTION TO NOTIFICATIONS AT THE TIME.

4. NO DELIVERY SERVICES ON SUNDAYS AND PUBLIC HOLIDAYS.

5. IF YOU NEED THE DELIVERY PERSON TO DELIVER WITHIN A SPECIFIED TIME, PLEASE CONTACT THE COURIER COMPANY DIRECTLY.

6. IF YOU ENCOUNTER THE FOLLOWING SITUATIONS:

- YOUR PACKAGE IS NOT DELIVERED WITHIN THE SPECIFIED TIME

- TRACKING INFORMATION SHOWS THE PACKAGE HAS BEEN DELIVERED, BUT YOU HAVE NOT RECEIVED IT

- YOUR PACKAGE CONTAINS MISSING/INCORRECT ITEMS

(FOR THE ABOVE ISSUES, PLEASE CONTACT CUSTOMER SERVICE WITHIN 45 DAYS FROM THE PAYMENT DATE. FOR OTHER ORDER, PRODUCT, AND LOGISTICS-RELATED ISSUES, PLEASE ENSURE TO CONTACT CUSTOMER SERVICE WITHIN 90 DAYS FROM THE PAYMENT DATE.)

7. PLEASE CLICK THE "CONFIRM RECEIPT" BUTTON WITHIN 6 MONTHS FROM THE SHIPPING DATE. AFTER 6 MONTHS, THE BUTTON WILL TURN GRAY AND CANNOT BE USED TO GAIN ADDITIONAL POINTS.

1.4 DELIVERY TERMS AND CONDITIONS

1. IF AN ORDER CONTAINS MORE THAN ONE SHIPPING BOX, THIRD-PARTY LOGISTICS MAY DELIVER THEM SEPARATELY. DELIVERY TIMES MAY VARY DEPENDING ON THE LOGISTICS PROVIDER'S ARRANGEMENT.

2. WE WILL DO OUR BEST TO PACKAGE THE ITEMS SECURELY BEFORE SHIPPING, BUT IF THE ITEMS ARE DAMAGED OR LOST DUE TO THE LOGISTICS COMPANY'S MISTAKE DURING TRANSIT, WE WILL ASSIST YOU IN CLAIMING COMPENSATION FROM THE LOGISTICS COMPANY BUT WILL NOT COMPENSATE YOU DIRECTLY.

3. THE THIRD-PARTY LOGISTICS PROVIDER WILL ONLY DELIVER TO THE SPECIFIED ADDRESS ON THE ORDER.

4. ONCE THE ORDER IS CONFIRMED, NO CHANGES CAN BE MADE TO ANY DETAILS, INCLUDING THE DELIVERY ADDRESS. IF YOU NEED ASSISTANCE, PLEASE CONTACT US.

5. WHEN THE ITEM IS DELIVERED TO THE ADDRESS PROVIDED BY THE CUSTOMER, IT IS CONSIDERED DELIVERED AND RECEIVED BY THE CUSTOMER.

6. WE ARE NOT RESPONSIBLE FOR DELIVERY DELAYS OR FAILURES CAUSED BY INCORRECT OR INCOMPLETE ADDRESSES.

7. ITEMS THAT CANNOT BE SUCCESSFULLY DELIVERED WILL BE RETURNED TO 'RADIANT VOGUE INTERNATIONAL', AND CUSTOMERS AGREE AND ACCEPT THAT WE HAVE THE RIGHT TO CANCEL THE CUSTOMER'S ORDER.

8. IF THE RECIPIENT AUTHORIZES SOMEONE ELSE TO RECEIVE THE ITEMS ON THEIR BEHALF, 'RADIANT VOGUE INTERNATIONAL' AND THE THIRD-PARTY LOGISTICS PROVIDER ARE NOT RESPONSIBLE FOR ANY ASSOCIATED RISKS OR LOSSES.

9. THE THIRD-PARTY LOGISTICS PROVIDER WILL MAKE ALL REASONABLE EFFORTS TO DELIVER THE ITEMS BEFORE THE PROMISED DELIVERY DATE. CUSTOMERS AGREE AND ACKNOWLEDGE THAT ALL SHIPMENTS MAY BE SUBJECT TO DELAYS.

10. WE ARE NOT RESPONSIBLE FOR DELAYS, LOSSES, OR DAMAGES CAUSED BY UNCONTROLLABLE FACTORS SUCH AS NATURAL DISASTERS, POLITICAL FACTORS, STRIKES, NUCLEAR EXPLOSIONS, OR WARS.

11. PLEASE INSPECT THE ITEMS AS SOON AS POSSIBLE AFTER RECEIVING THEM. IF YOU FIND ANY NON-HUMAN-CAUSED DAMAGES, PLEASE CONTACT US IMMEDIATELY AFTER RECEIVING THE ITEMS TO ARRANGE FOR RETURNS OR EXCHANGES. FOR DETAILS, PLEASE REFER TO THE RETURN AND EXCHANGE POLICY.

12. IN CASE OF ANY DISPUTE, 'RADIANT VOGUE INTERNATIONAL' RESERVES THE RIGHT OF FINAL DECISION.